Frequently Asked Questions

Are prices in Canadian or US dollars?

All prices are in US dollars (USD). You pay the live bank rate with no markup from us.

How long will my order take?

Since April 2025, orders ship direct from our factory, not via the USA. Processing is normally 1–2 business days, delivery usually 5–10 business days. Estimates only, not guaranteed. Per-yard orders ship from the USA, and INOClear / INOMatte ship from our Vancouver warehouse unless out of stock.

What is a per-yard order?

Film sold by the yard (60in x 3ft), 1 yard minimum. Per-yard orders are non-refundable, except if the material is defective.

Standard Roll vs per yard?

A Standard Roll is a full roll (usually 60ft, or 50ft for some Dynamic PPF colours). Per yard is the same film, cut to the length you order.

Wet-apply vs dry-apply Dynamic PPF?

Wet-apply is installed with a slip solution; dry-apply is installed dry. The product title tells you which it is.

What does "Discontinued" mean?

Shown for reference, cannot be purchased. Contact us and we'll suggest the closest current colour.

How do I make a warranty claim?

Email high-quality photos or videos, a detailed explanation, and your order/invoice number to info@inozetek.ca, or use the Warranty Claim Form page. Vinyl carries a 5-year warranty, Dynamic PPF as stated on the product page.

Can I return a product?

Yes, within 7 days of receiving it, if the roll is untouched, unopened, and undamaged, in its original condition and box. A 50% restocking fee applies, and the buyer pays return shipping. We do not refund shipping costs.

Do you ship outside Canada?

No, we only ship within Canada.

I am a shop / dealer. How do I get dealer pricing?

How do I contact you?

Email info@inozetek.ca, or write to Inozetek Canada, 12320 Vulcan Way, Richmond, BC V6V 1J8, Canada.