Warranty
Vinyl Wrap Warranty — SuperGloss / SuperGloss Metallic / SuperGloss Pearlescent / Frozen Satin / Frozen Matte
For Inozetek Canada customers: warranty claims for purchases from Inozetek Canada are submitted to Inozetek Canada at info@inozetek.ca. Use the Warranty Claim Form below to submit your claim. The warranty terms below are INOZETEK's terms, as published by INOZETEK Inc.
To claim warranty, fill out the Warranty Claim Form and send it to info@inozetek.ca with pictures or videos of the defects.
Limited Warranty Guidelines
INOZETEK (the "Company") Vinyl Wrapping Film (the "Product(s)") must be installed by an Authorized INOZETEK Installer to be valid for warranty. The Company warrants the Product to be free of defects in material and workmanship. This limited warranty does not cover damage caused by normal wear and tear, road debris, improper use, or maintenance / misuse. The warranty term for the Product is 5 years from the installation date, subject to the Durability and Expected Performance Life, by the zones listed below.
Durability and Expected Performance Life
The Product is engineered to maintain its appearance under normal conditions. For optimum results, the Product must be installed and maintained according to INOZETEK's instructions. Warranty coverage beyond the listed durability period lapses. The Product is also warranted against becoming damaged due to normal weather conditions. Exposure to road salt, UV, extreme temperatures and/or other environmental conditions can affect the longevity of the Product. Duration rates are affected by many factors, and the information presented below represents estimated average durable life zones. Horizontal surfaces will discolor faster than vertical surfaces, and may progress at a higher rate in extreme climates. Durability varies by exposure orientation, color, and finish.
Note: INOZETEK does not define Zone 1, Zone 2, or Zone 3 on the warranty page. The zones are reproduced below exactly as published.
Vertical — face of graphic is +/− 10° from vertical
| Film | Zone 1 | Zone 2 | Zone 3 |
|---|---|---|---|
| Colors (SG###) | 6 Years | 4 Years | 3 Years |
| Metallics (MSG###) | 4 Years | 3 Years | 3 Years |
| Pearlescents (PG###) | 4 Years | 3 Years | 3 Years |
Horizontal — face of graphic is +/− 5° from horizontal
| Film | Zone 1 | Zone 2 | Zone 3 |
|---|---|---|---|
| Colors (SG###) | 2 Years | 8 Months | 6 Months |
| Metallics (MSG###) | 2 Years | 8 Months | 6 Months |
| Pearlescents (PG###) | 2 Years | 8 Months | 6 Months |
Adhesive Warranty Coverage
INOZETEK Vinyl Wrap Film product may show adhesive-related issues, such as lifting, bubbling, adhesion loss, residue, or film detachment. Such defects could arise from defects in manufacturing, improper installation, or exposure to harsh weather or chemical conditions.
When INOZETEK determines that a defect is covered by warranty, the Company will replace the film free of charge at their discretion only covering the material / material cost of actual film product. Installation labor charges, removal costs, and/or reimbursement of any cost would not be reimbursed beyond the material cost.
Conditions for Restriction of Warranty Coverage
The following steps are required for valid warranty coverage:
Step 1: The customer must register the warranty following installation of the Product and report the defect within 30 days of the defect. For Inozetek Canada purchases, register and report by submitting the Warranty Claim Form to info@inozetek.ca.
Step 2: INOZETEK may request photographs, inspection, or return of the defective Product or Product parts.
Step 3: Warranty coverage becomes effective after INOZETEK verifies the Product failure is a direct result of a defect in material or workmanship. INOZETEK reserves the right to deny any warranty claim made because your Product has been altered and / or because your Product does not meet the installation and care standards.
Step 4: The Company will ship replacement Product as soon as reasonably possible, subject to availability. Coverage is for the Product only, and installation labor charges are not covered.
The warranty term is 5 years from the installation date. Warranty claims must be submitted within 30 days of discovering a defect.
Product Maintenance and Specific Conditions
Due to the unique composition and application of the Product, maintenance is essential to ensure optimal performance and longevity of the Product. It is recommended to wash the Product free of debris and accumulated dirt, salt, and / or bird droppings as soon as reasonably possible. Periodically, use INOZETEK recommended maintenance, such as washing the Product with mild soap and water and drying with a soft cloth. Do not use abrasive materials or harsh chemicals. Apply wax or sealant protection as an additional layer to help preserve the Product.
Vehicle wraps used for commercial purposes and exposed to harsh weather conditions may degrade more quickly, and warranty coverage may be limited.
Please take your vehicle to an Authorized INOZETEK Installer for any repair or restoration of the Product.
Your Rights and Obligations
This limited warranty is the exclusive remedy under this warranty for claims arising out of the purchase or use of the Product, and INOZETEK expressly excludes all other warranties, including warranties of fitness for a particular purpose and merchantability. INOZETEK disclaims liability for any losses, including incidental and consequential damages, any lost profits, or damage to the vehicle's paint or surface. INOZETEK is not liable for any damages or losses resulting from the failure of the Product or its use. Customers' exclusive remedy, if any, will be replacement of the Product in the Company's sole discretion. The Product's warranty applies only to the end-user of the installation of the Product and is non-transferable. All warranties expire on the date the installation is removed from the vehicle.
Installation by Unauthorized Installers: Coverage is not valid if the Product is not installed by an Authorized INOZETEK Installer.
Coverage: Coverage extends only to manufacturing defects affecting the materials and installation of the Product when a defect is discovered through normal wear and use.
Legal Jurisdiction: INOZETEK reserves the right to modify these warranty terms and conditions without prior notice and the most recent terms and conditions apply. This warranty provides specific legal rights, but additional rights may vary by jurisdiction. This warranty shall be governed by all applicable laws of the jurisdiction in which the Product is purchased. For purchases from Inozetek Canada, this warranty is governed by the laws of British Columbia, Canada.
Note for Inozetek Canada customers: the governing-law wording above is INOZETEK Inc.'s published wording, reproduced unchanged. Warranty claims for Inozetek Canada purchases are handled by Inozetek Canada at info@inozetek.ca.